My Galaxy 4 watch is brand new. It was fully charged and updated. I was wearing it when my phone rang and the screen went completely white. I tried to force restart and it seemed to turn off and turn back on again with the white screen. When I tried to look up solutions I saw a reset option on the wearables app which I did and now my watch will not repair and the screen still remains white. This is a brand new watch. Can someone help?
Thank you for reaching out. I can certainly understand your frustration with your watch having a unresponsive white screen on your Galaxy watch 4. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Give this link a try for troubleshooting steps for unresponsive screens: https://www.samsung.com/us/support/troubleshooting/TSG01003105/
If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair.
