I placed my watch on the Samsung wireless charger last night as I have every night since purchase. This morning, it was so hot I fear I would have been burned out I put it on. A few seconds after taking it off the charger the screen notified me it was shutting down due to over heating. I waited two hours, turned it on, and noticed it was not connected to my phone, a Note 20 Ultra. Using the Wearables app I tried forcing the connection. The app found my phone and tried to connect but would not. Through the day I restarted the phone and the watch several times, but still no luck connecting. I also uninstalled and reinstalled the app from the phone. Still no luck. As I got ready for bed I placed the watch on the charger this evening, checking it 20 minutes later to find it was overheating again.
Hello, thank you for reaching out. I understand how frustrating the watch overheating and not connecting is. Have you tried a factory reset of the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the issues persist, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
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Hello, thank you for reaching out. I understand how frustrating the watch overheating and not connecting is. Have you tried a factory reset of the watch? https://www.samsung.com/us/support/answer/ANS00084702/ If the issues persist, it would be recommended to have the watch evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
