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Wednesday in
Galaxy Watch
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Wednesday in
Galaxy WatchHello RyanSr, Thank you for being part of the Community. We understand how frustrating it is for the battery to drain on your Galaxy Watch Ultra. Give these troubleshooting steps a try for battery drain and help determining what is causing the battery drain:
1. Check the diagnostics in the Members app under the support tab to check the hardware.
2. Give these links a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG0100323/ and https://www.samsung.com/us/support/answer/ANS00078033/
3. You can also try to change the mobile network connection to auto.
Just Swipe down > Settings > Connections>Mobile Networks > Auto
4. Last step would be to do a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/.
We also recommend submitting an error report through the Members app. Members app>Support>Connected device diagnostics>select your watch
If the issue continues, the watch will need to be serviced. For service options, you can use the following link: https://www.samsung.com/us/support/service/ or by contacting customer service directly at 1-800-726-7864.
If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html
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