Every time I attempt to setup my mobile plan on my watch the App says "Something went wrong while confirming that you can use this mobile plan. Contact your service provider for help fixing this." The problem with that is the service is just fine, I set my husbands watch up on his line perfectly, not a single issue, but mine just wont do it. I contacted my carrier and they had no idea what to do so I figured I would reach out here. I think the app may not be getting information from my sim/carrier, im not sure how it works, but I may try to remove my sim and reinstall it, see if that triggers something.
I FINALLY got my watch to connect, but it took some investigative thinking. While nosing around the Watch6 Manager I accidentally opened it up in the Google Play Store and noticed that it said it wasn't compatible with my phone anymore, presumably because of the Android 14 Update. So I reset my watch for the 4th time, but this time I also uninstalled the Manager Plugin for it. Once my watch rebooted a new Manager was downloaded and my mobile plan activated without issue.
Contact your carrier again via phone. In the store they ar no nothings and only there to sell you product. Make sure you ask for tech support, not just any general CS rep. I had the same problem when I switched my watch to a new phone. The tech gixed it in 5 mins.
