I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today, a month after the warranty expired, I was wiping off the underside of the watch with a damp paper towel before I put it on the charger, and the cover came off. AGAIN.
I don't mind paying for repair service but the cost estimator says it's going to be $81. To glue the sensor cover back on. AGAIN. That's about a third of what I paid for the thing.
I don't think so. What a ripoff. I'm irritated and disappointed at what a piece of junk - and what a hassle to deal with - this watch has turned out to be.
@userh0f2KY5tnj I literally thought this watch was mine. I took a picture almost identical to it. Did they do anything to help you? They are claiming water damage on mine, and they refuse to fix it under warranty. I've had it less than 2 months.
Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.
OMG! Sorry I keep commenting on different peoples post but yours is doing exactally what mine did. Mine fell off a couple weeks ago found it on the bathroom floor tried to put it back on their was sticky goop on the back and the part that fell off. Mine quit charging and was overheating and they are telling me it has water damage and corosion and blaming it on me. It is ridiculous!
Unfortunately,this happened to me as well.Fell off a few times,placed back on,now only charges to 14% at most, overheats,then drains.Havent used for 3 weeks now.
I have notice Samsung has no solution to this problem !!
I have had this Galaxy watch for 9 months and the rear heart rate sensor cover has come loose also. I had the same problem with my S3 watch, with the back plate disk coming loose. These waterproof watches are obviously not perspiration proof !! And it looks as though Samsung will ignore this problem. Well what does this tell me about Samsung support for watches, phones and tablets, which I have all ? Stop buying defective Samsung Products ???
The samething just happened to me. The sensor just came off. Today was a super humid day. Reading all of post about this issue I'm fairly disappointed in how Samsung is handling this. To be told water damage on a watch that's water resistant is the most absurd thing I've ever heard. On top of that the watch is about 9 months old.
