Galaxy Watch

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Repaired but still the same

Posted by 11-15-2021 05:01 AM in Galaxy Watch

After posting on here about my spouse and the GW4LTE version constantly overheating and draining the battery, I was told to send it for repair. We... View Post

11-15-2021 10:08 AM

Hello, I am sorry to hear that the watch is continuing to overheat and the battery drain. I know how... View Post

Watch 4 and software connections

Posted by 11-12-2021 07:16 AM in Galaxy Watch

How about automatic transfer of blood glucose data from One Touch and Contour etc. glucose apps/meters so it doesn't have to be manually... View Post

11-12-2021 04:37 PM

No worries. Things get buried quickly here. View Post

Watch Warranty Claim denied - water damage

Posted by 11-09-2021 12:25 PM in Galaxy Watch

I am (was) a 100% loyal Samsung customer for the last 15 years. I always buy Samsung phones and I was excited for my 3rd generation Samsung watch... View Post

11-12-2021 11:27 AM

Unfortunately physical and liquid damages are indeed not covered under the limited warranty. Our ser... View Post

Past 2 weeks Active 2 battery will not last a day

Posted by 11-11-2021 09:30 AM in Galaxy Watch

Anyone else's active 2 watch all of asunder have the worst battery life? The last 2 weeks I'm not even getting one day out of my watch.... View Post

11-11-2021 03:07 PM

Hello, thank you for reaching out. I know how frustrating it is constantly worried about your watch ... View Post

Unable to Activate as Standalone Device Sprint/Tmobile

Posted by 10-29-2021 05:29 PM in Galaxy Watch

After 2.5 weeks of owning 3 Galaxy 4 watches, my carrier has started numerous times this watch are not standalone devices even though all three are... View Post

11-08-2021 05:40 PM

What happens when you open the "Galaxy Wearables" app and scan the TMobile QR code? View Post

Can't setup Active2 watch with S10

Posted by 11-04-2021 05:35 PM in Galaxy Watch

It seems Samsung forgot to include a enter button on location permissions page, I can't pass this page no matter which options I chose.... View Post

11-06-2021 05:11 PM

Back button solved it, thanks. View Post

Galaxy Watch 4 overheating and arm pain

Posted by 11-05-2021 05:38 AM in Galaxy Watch

Hi, I received a Galaxy Watch 4 as a birthday gift in September and I've been unable to wear it for weeks because my arm... View Post

11-05-2021 06:31 AM

Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apolo... View Post

Samsung Galaxy Active 2 watch Water Damage

Posted by 11-03-2021 08:00 PM in Galaxy Watch

Hi. I have had my Galaxy watch for over 2 years now so I am afraid that the warranty has run out. I recently went to white water world on the... View Post

11-04-2021 10:12 AM

Hello, thank you for reaching out. I understand how frustrating it is when your favorite watch is no... View Post

How to update google password on Watch4

Posted by 09-13-2021 08:51 AM in Galaxy Watch

I had to change my google account password and now can't use the play store on the watch. It says I need to sign into my google account again... View Post

11-02-2021 07:05 AM

Same thing with my Watch 4, silly the way this works. But that took care of it, just have to recall ... View Post

Google Maps not showing map on Watch 4 classic

Posted by 09-25-2021 10:15 AM in Galaxy Watch

When I open Google Maps on my watch it does not display map. It simply shows a blank screen with grid marks. It will provide written directions but... View Post

10-24-2021 05:40 PM

On the watch settings: settings > Privacy > Permission manager > Location. look for Map and check "a... View Post

Galaxy watch 46mm not connecting to mobile data

Posted by 10-23-2021 02:29 AM in Galaxy Watch

Whenever I try to connect to mobile data, the button itself is not available. See the picture below. I turned off and on the mobile plan,... View Post

10-23-2021 02:57 AM

Yes, this is what I just found out. thank you though! View Post

Active 2 Watch Overheating

Posted by 06-24-2021 06:45 PM in Galaxy Watch

Very frustrated here. Bought a Samsung Active 2 watch and all of a sudden it tells me "watch turned off to cool down." I cant keep the... View Post

10-20-2021 03:36 PM

Bought my watch last July 2020, after a 3 months, the battery was easily drained and had it replaced... View Post

Try again. Touch the screen with your palm to turn it off- tried everything still not working

Posted by 10-13-2021 12:05 PM in Galaxy Watch

Galaxy Watch Active 2 started glitching out opening random apps then froze completely. I did a factory reset and upon restart and syncing with my... View Post

10-20-2021 10:09 AM

Thank you for reaching out. I can certainly understand how frustrating it can be when your watch doe... View Post

How do I adjust the step goals?

Posted by 10-18-2021 01:29 PM in Galaxy Watch

How would I make a temp situation where I'm injured and can't go walk or meet step goals? View Post

10-19-2021 10:18 AM

Sorry for some typo....That's great that you understood the intension. Hope you are speedy recoverin... View Post

Galaxy Watch 4 band destroying my wrist

Posted by 10-17-2021 11:31 AM in Galaxy Watch

Hi, I had the Galaxy Watch 3 and did not have this problem with the band but my GW4 is destroying my wrist. ... View Post

10-17-2021 01:01 PM

I am very sorry to hear of your experiences with the watch 4, and we take these concerns very seriou... View Post

Sensor cover came off on the Galaxy watch line

Posted by 06-30-2021 05:47 AM in Galaxy Watch

I bought my smartwatch in May 2020. In August 2020 the sensor cover came off. I was able to send it off and have it repaired at no charge. Today,... View Post

10-14-2020 02:19 PM

Fool me once, you. Fool me twice, me: I will NEVER AGAIN purchase a Samsung Galaxy watch. First purc... View Post

Galaxy watch 4 causing pain on wrist

Posted by 10-15-2021 04:24 AM in Galaxy Watch

Hi, I've recently purchased a Galaxy Watch 4 (Model: SM-R860) and it has been causing pain on my wrist. There is this nerve aching sensation... View Post

10-15-2021 05:31 AM

Hello, I understand how concerning the pain in your wrist can be and would be happy to assist you fu... View Post

Wrist Screen Wake Up Disabled Again

Posted by 10-11-2021 07:42 AM in Galaxy Watch

I have a new 44mm Galaxy Watch 4 and I can not get the wrist wake-up feature to enable. It will work 1 day and then it will become disabled and... View Post

10-14-2021 06:49 AM

I did do a factory reset and that solved the problem. Until it happened again. I figured it out. My ... View Post

Why samsung we cannot restore from older watch to newer the data and the faces?

Posted by 10-11-2021 05:21 AM in Galaxy Watch

Why samsung we cannot restore from older watch to newer the data and the faces? Anyone has any idea why? I get that error ... View Post

10-12-2021 02:56 AM

Look through Google Play store. View Post

Galaxy watch 4 LTE only receives SMS randomly

Posted by 10-08-2021 04:41 PM in Galaxy Watch

I will be returning my galaxy watch 4 . For some reason it receives sms whenever it wants to. I'll just go back to my watch 3 it works... View Post

10-10-2021 01:47 PM

I turned the LTE off View Post

Gmail notifications on Galaxy watch 4 classic

Posted by 10-08-2021 12:33 AM in Galaxy Watch

Hello everyone . The Gmail notifications on the Galaxy watch 4 classic does not vibrate and the watch misses mist of the Gmail notifications... View Post

10-09-2021 01:51 AM

Would anyone know how we can get word to Samsung staff regarding this issue? Thanks View Post

Grey men notification

Posted by 10-05-2021 03:21 AM in Galaxy Watch

Hello, I keep getting grey men showing on my galaxy watch 4 screen. What are they? You can't seem to do anything when they come up other than... View Post

10-05-2021 08:38 AM

@userPcl6AASKE6 They are reminders that it is time to stretch, etc. They should be animated though. View Post

Digital Watch Faces that suppresses leading zero in hour field

Posted by 10-04-2021 08:11 PM in Galaxy Watch

Would it be possible to suppress the leading zero in the hours field: "1:30 instead of "01:30"? View Post

10-05-2021 05:55 AM

@Mose9090 That depends on the watch face that you are using. You will need to find a watch face whic... View Post

Settings for hiking trip with Galaxy watch 3 and S20 for best battery quality

Posted by 09-28-2021 12:40 AM in Galaxy Watch

Hello. I am doing some sort of "el camino" trip, walking all day for 5 days with my GW3 connected to my Samsung Galaxy S20. If... View Post

10-04-2021 02:41 PM

Thanks @LongHiker I followed some of your tips and the battery lasted sooo long! View Post

Watch 4 disconnects from internet while Bluetooth is active

Posted by 09-26-2021 06:39 PM in Galaxy Watch

When my Galaxy Watch 4 is connected via both Bluetooth and wifi, periodically it will lose internet connectivity. I believe it's still... View Post

10-01-2021 12:48 PM

Thank you for reaching out. I certainly can understand how frustrating it can be to lose internet. I... View Post

Galaxy watch 3 update to new os?

Posted by 09-07-2021 06:57 AM in Galaxy Watch

When will the Galaxy watch 3 be updated to the new platform? View Post

10-01-2021 10:56 AM

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at t... View Post

Overheating and turns off

Posted by 09-30-2021 08:40 PM in Galaxy Watch

Overheating and turns off View Post

10-01-2021 09:26 AM

I understand how frustrating this is. Whether you're using a phone, tablet, smartwatch, or earbuds, ... View Post

Which running app to show on Galaxy watch

Posted by 09-24-2021 01:35 PM in Galaxy Watch

I started the activity tracking for cycling and at the same time I started Google maps. However whenever I looked at my watch it showed the... View Post

09-29-2021 10:11 AM

I can see how this feature would be useful. However, at this time that particular ability isn't avai... View Post

Smartwatch 4 overheating

Posted by 09-26-2021 02:12 PM in Galaxy Watch

My husband's smartwatch 4 is overheating several times a day. Only 3 weeks old. Any resolution for this? So disappointed in this purchase.... View Post