Purchased a Watch Ultra a month ago (exactly 30 days). Got a new offer for a better discount. When asked for price match, the agents referred to a company policy that said that there is a two weeks (15 days) limitation - price matched only within 15 days of the delivery date. My request was rejected.
When asked for this policy in fine print, agents answered that that information is for agents only and not available to consumers. Instead, they offered a phone number to a company called "Daewoo International" that deals with parts to see if they can help. WHAT?
There doesn't appear to be any information about price matching in words throughout their entire website (restricted to Samsung - US). Oddly, Samsung Canada has more information on the same issue.
Summary:
Samsung offers Price Matching in the United States. But they'll never show you the fine print of this promotion. Potential business malpractice.
Most companies that have price match limit it to a certain period of time - could be anywhere from 15 to 90 days, and is usually around 30, which is the return period for most stores. Samsung can set the policy, but I agree, it should be a publicly stated written policy. If there is a policy that says they offer a price match, the fine print is usually with that policy. But, unless the savings is for hundreds of dollars, is it really worth it to get aggravated about it? if you were beyond the price match, but still within the return period, I just would have returned it and taken advantage of the new offer.
This FAQ page is about the only thing that articulates the "15 days rule," that is publicly available - when observed closely, this FAQ page is unique to Samsung outlet products.
