Hi, I recently bought a Samsung galaxy watch 8 from AT&T store. It stopped charging after a week. I have been since then trying to get support from AT&T and Samsung, but nobody is responding properly. I have spent hours of time on call as they put you on hold to check things back end, but nothing came out fruitful. Samsung says, you can ask AT&T, and Vice versa. I am very unhappy!
I am not knowing how to put up the solution for my issue, but I received a new charger from Samsung! I am very glad they responded well after some hustle! But Kudos to Samsung! thanks, my problem was solved. Also, A big thanks to all of the people who responded on this thread to help me. Thanks !
Thank you for reaching out. I am sorry to hear about you being unable to charge your watch. I would be happy to look into this further for you. Can you please provide me with the following information in a private message: http://bit.ly/46YZNoi
Have you tried a different charger to see if its the charger or the watch
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I went to the At&T, they had a different charger, and it charger all fine. But, they are not ready to give me a replacement. They are saying, we just sell the Samsung stuff, so I need to ask Samsung for replacement!
Since it works on another charger it sounds like the charger that came in the box is faulty and you only need a new charger or charger brick and not a replacement watch. I would suggest taking the charger and the watch to a repair center to have them checked.
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Since the watch works and only the charger doesn't, you can get replacement chargers on Amazon to charge the watch or contact customer service and try to get a replacement charger.
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Have you tried a different charger block? I found out my charging port is what went bad but the cable thing is ok. Oddly enough, this is like the second one to do that for my watch charger. 🤔
If you just got the watch, it should be under warranty. Contact Samsung and get a genuine replacement (do NOT go on Amazon and get a generic replacement as others have suggested, as Samsung doesn't cover any damages caused by not using their chargers).
