Galaxy watch 7 ultra will not activate

[thePatient]

I bought the Galaxy watch 7 ultra from the att store. It pairs just fine, but the mobile service will not activate. I used the members app to troubleshoot the eSIM and it says there is no eSim installed. It doesn't give me the option to scan a barcode to attach a new one either, it just fails to activate with att and gives me an error (EDS4014)

PLEASE HELP, I want to keep this watch but I won't if the service doesn't work 

[thePatient]

This is the message I get from the members app

[Robin621k]

You would need to contact AT&T, they can manually add the eSIM on their end.

Be sure to have the IMEI for both devices on hand.

[thePatient]

Ok thank you. I will call them AGAIN lol

[realaud]

There are many times the stores do not properly activate the eSIM on the watch.  You have to call AT&T and have them reprovision it.  You should be able to dial 611 on your phone.

[thePatient]

Ok thanks, I talked to them yesterday and they said they activated the eSIM, but you never know with at&t customer service... Ugh, I'm going to try again, but if they can't get it working before day 14, I'm going to have to return it. I have owned 3 different Samsung watches over the years and this is the issue I've had.

[realaud]

Ask for tech support, not customer service. They may have activated it, but it did not provision properly. I don't know about AT&T, but T-Mobile stayed on the phone with me til they got it right and tested. (I got a new watch the other day and when I got home from the store discovered that it was not done properly.)

[thePatient]

10-4, will try again this afternoon

[thePatient]

Will the need to activate the EID on the side of the box or would they just give me a new eSIM?

[realaud]

Be prepared eith all that info, however, all that info should already be in your account, since you purchased it and "activated" it with them. There should also be a digits number assigned to it. You should be able to see it in your equipment list in your AT&T account.