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3 hours ago in
Galaxy WatchThis issue just started after the last system updates for my watch & phone.
Phone: S23Ultra Model: SM-S918U, on Android 14, One UI Version 6.1. On Verizon. Last software update to "S918USQS5CXL7" was completed on Jan. 27, 2025.
Watch: Galaxy Watch Ultra Model: SM-L705U, System Version 14, Wear OS Version 5.0, Software version: L705USQU1AXL7, One UI Version: "6.0 Watch". On Verizon. Last Software Update was completed Approx. Jan. 25th, 2025?
**When using the "Hard Reset" menu to "Clear System Cache" on both devices (as a regular performance maintenance task), my Watch will not connect to my phone. Both behave as if they were never connected, prompting me w/ instructions to connect.
I have *NO* other issues w/ either device with exception of the "Clear System Cache" causing a failure to connect.
The problem is, once this happens, *NO* reconnection processes or troubleshooting works until I factory reset my watch. I tried reboot, restart, clearing Cache again, etc on both devices & nothing works. Once factory resetting my watch, setup & reconnection work perfectly (with exception of the "Watch Backup" not restoring all apps I previously installed on my watch).
NOTE: I've had this phone for over a year & I've had my watch since mid-November, 2024. I've performed the same "Clear System Cache" via "Hard Reset" menu steps at least weekly on both my phone & watch since I got them & never had this issue until the last software updates ~1 week ago. Now they seem to lose connection at least 75% of the time after clearing system caches. Which then requires that I factory reset my watch to successfully reconnect.
Anybody else having this same issue? Anybody willing to test it to try recreating & report back how many times they tried & their results?
Please & thank you!
![](/skins/images/58878385BD23D56DF7D243861A43A427/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/58878385BD23D56DF7D243861A43A427/responsive_peak/images/icon_anonymous_message.png)