Original topic:

Watch won't connect to phone after clearing cache w/o a factory reset of watch

(Topic created: 3 hours ago)
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GreatDrivr
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Galaxy Watch

This issue just started after the last system updates for my watch & phone.

Phone:  S23Ultra Model:  SM-S918U, on Android 14, One UI Version 6.1.  On Verizon.  Last software update to "S918USQS5CXL7" was completed on Jan. 27, 2025.

Watch:  Galaxy Watch Ultra Model:  SM-L705U, System Version 14, Wear OS Version 5.0, Software version:  L705USQU1AXL7, One UI Version:  "6.0 Watch".  On Verizon.  Last Software Update was completed Approx. Jan. 25th, 2025?

**When using the "Hard Reset" menu to "Clear System Cache" on both devices (as a regular performance maintenance task), my Watch will not connect to my phone.  Both behave as if they were never connected, prompting me w/ instructions to connect.

I have *NO* other issues w/ either device with exception of the "Clear System Cache" causing a failure to connect.

The problem is, once this happens, *NO* reconnection processes or troubleshooting works until I factory reset my watch.  I tried reboot, restart, clearing Cache again, etc on both devices & nothing works.  Once factory resetting my watch, setup & reconnection work perfectly (with exception of the "Watch Backup" not restoring all apps I previously installed on my watch).

NOTE:  I've had this phone for over a year & I've had my watch since mid-November, 2024.  I've performed the same "Clear System Cache" via "Hard Reset" menu steps at least weekly on both my phone & watch since I got them & never had this issue until the last software updates ~1 week ago.  Now they seem to lose connection at least 75% of the time after clearing system caches.  Which then requires that I factory reset my watch to successfully reconnect.

Anybody else having this same issue?  Anybody willing to test it to try recreating & report back how many times they tried & their results?

Please & thank you!

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