Galaxy Watch 7 Ultra - freezing/glitching, multiple resets not working

[Midnightclub916]

Is anyone else have the issue of the watch freezing up and glitching out? About an hour after I got it set up, the screen would not turn on when I brought up the watch or tapped the screen. I would have to push a button and then the screen would come on for a split second before turning off. Screen rarely reacts to taps or even the buttons sometimes. I've had to reset the phone 4 times now, because of it freezing up and not letting me do anything.

[Samsung_Moderator · Accepted solution]

Hello, welcome to the Community, and thanks for reaching out. I am very sorry to hear of the freezing, and that the resets have been this frequent and of little help. If the resets have not rectified this behavior, it may be time to have the watch evaluated by a certified technician. 

For service in the U.S., you can take the watch to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the watch in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html