GW4 LTE+GPS | WIFI issues

[Jsuth]

Hi, my GW4 will not connect to WiFi. This is the same for at home and at school. It just will not show networks. I've had it for about 2 weeks, and it's been like this. Adding manually will not work either. I've found it finds Mobile Hotspot, but even being near the phone it does not have a good signal (1-2 bars). I've tried factory resetting, nothing. I just ran diagnostics and this is results. Says one network found but really none are on the watch. A screenshot from my s22's settings shows there's networks around

 

[Samsung_Moderator · Accepted solution]

Thank you for reaching out and welcome to the community. I can certainly understand your concern with not being able to get your watch to connect to Wi-Fi and I would be happy to look into this further for you. 

There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps pertaining to the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/#connect-your-samsung-smart-watch-to-...

The next step would be to submit an error report, as this will allow our team of engineers to get a hands-on look at the symptoms you are experiencing. Give this link a try for the steps to properly submit an error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

As you have already tried resetting your watch the next step would be to set your device up for service. For in-warranty repairs: Please use the following link to set up service in the U.S.: https://www.samsung.com/us/support/service/locations/

or by calling the customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html