Thank you for reaching out. I can certainly understand your concern with not being able to connect your watch to Wi-Fi. There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps for the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/
If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend contacting your service provider to confirm the compatible devices for their services hasn't changed. I would also recommend contact our customer service team directly at 1-800-726-7864. This will allow them to be able to remote into your device to see the symptom you are experiencing.
Thank you for reaching out. I can certainly understand your concern with not being able to connect your watch to Wi-Fi. There could be several reasons why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to. Give this link a try for more troubleshooting steps for the symptom you are experiencing: https://www.samsung.com/us/support/troubleshooting/TSG01003084/
If you have tried the troubleshooting steps and are still experiencing these symptoms, I would recommend contacting your service provider to confirm the compatible devices for their services hasn't changed. I would also recommend contact our customer service team directly at 1-800-726-7864. This will allow them to be able to remote into your device to see the symptom you are experiencing.
