Original topic:

Bezel stopped working on my Watch 8 Classic

(Topic created: Wednesday)
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THE_HUA_HUA
Constellation
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Galaxy Watch

I recently updated my software on my watch 8 classic and a couple days later the rotating bezel stopped working.. everything else seems to be working just fine... 

 

I did a diagnostic test on it to see if there was a issue and when i did the Sensory test on it the Pressure and Magnetic sensor says there is an issue detected.. all other sensors work fine and all the other diagnostic test check good.. 

I did a hard reset on it a quite a few time and also did a factory reset on it... it did not fix the issue

 

Has anyone had this problem? Or have a solution to fix? 

 

I only bought the watch like 3 months ago and still have a 2 year warranty on it 

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nullandvoid
Cosmic Ray
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Galaxy Watch

Put in an error report through the feedback link in the support tab of the members app.  If your watch is under warranty and showing an issue in the diagnostics, contact Samsung service or go to an authorized service center.  You can find a service center, as well as request service through the link in the support tab.

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THE_HUA_HUA
Constellation
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Galaxy Watch
Thank you for the reply! I put a error report with screenshots of the diagnostic test results about 1hr ago through the feedback link

Hope to hear from them soon
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