Original topic:

Samsung Email App redirect error

(Topic created: Thursday)
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intercoastla
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Galaxy S25

I keep getting this message (below) when trying to sign in to my email addresses (Godaddy/Microsoft Exchange) on the Samsung Email App. I have tried everything I can think of to resolve this. Nothing works. Please help.

 
"The webView was redirected to an unsafe URL."
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9 Replies
realaud
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Galaxy S25

Why do people think warnings just crop up for no reason?  The explanation for the warning is pretty clear. That is your phone's/browser protection informing you that the page you think you are on is redirecting you to another page that you might not be intending to visit.  This could indicate the site has been compromised.  On the other hand, some landing pages do redirect you to the page you are actually intending to visit.  The warning should inform you of the URL of the redirect, if it does not, look at the address window of the browser, if it's the domain you want to be in, it's ok.  If it is in the same domain as the one you are intending to visit, then it is safe, if it is going someplace completely different, back away before entering any passwords.  I believe you can turn off redirect notifications in the protection settings somewhere, either in the browser or the protection app.  Is this happening since you got the new phone?  I'd check the protection settings. If you have access to another device, see what happens if you try to visit the site from that device. If you still get the warning, the site has been compromised.  If not, then it's the settings on your phone.  You can try a different web browser to see if it still happens, but if it does, that may only mean it's the phone setting, not a browser setting.  Does GoDaddy have it's own mail app?

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intercoastla
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Galaxy S25
It does not redirect me to a browser where I can see a URL. Here is an image showing the pop up message. 1738709129704.jpg
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intercoastla
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Galaxy S25
Yes this only happens on my new phone (S25 Ultra). My other phone (S24 Ultra) works just fine.
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realaud
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Galaxy S25

Then it is likely a browser or phone setting.  Probably the phone.  If app protection is turned on or you have an antivirus program, this is the type of warning that pops up. Many sites actually redirect you to their hosting sites, some protection apps erroneously flag it as unsafe.  You can usually find the setting to not warn you on a particular site, or turn the warning off completely.  I would first check in the phone's security settings.  I don't have the new phone and I did not turn on protection on my own phone since I have my own anti-malware program, so I can't explore the settings.

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Riggs84
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Galaxy S25

I had the same issue trying to login to my GoDaddy email accounts. Switching from an s23 ultra where everything worked fine to the s25 ultra. 

Managed to get it to work by installing the Microsoft authenticator app. After putting all associated Microsoft emails into the app, I was able to go back into Samsung email and login successfully with those emails. 

 

Hopefully this works for you.

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userB2GkehAgYX
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Galaxy S25

Mine won't let me add the Go daddy email to the authenticator app. Sucks, I need my business emails on my phone 

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realaud
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Galaxy S25

Have you tried using a different mail reader app?  Samsung's mail app isn't the only one available.  I have been using BlueMail for years, but there are others.  It is also possible the issue is on GoDaddy's end.  There may be specific instructions for adding the account to a mail reader app.  Google, for instance, requires you to create an app specific password to add G-Mail to mail apps.  You have to do this from within your account on the website.  I suggest you go to GoDaddy's site and read their e-mail FAQ, or contact them to ask what the issue is.

userB2GkehAgYX
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Galaxy S25
I've been using Samsung mail for probably 10 years. I'm just used to the layout. I like having access to all 4 of my emails accounts at once. Color coded makes it easier to keep track.
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realaud
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Galaxy S25

You can do that in other mail readers as well. I use BlueMail, and I have 5 email accounts, all color coded. Incidentally, you can set up a second mail reader app without getting rid of Samsung mail, and all your emails will show in both, as long as you don't have it set to delete them from the server. You can use the second mail reader to determine it this is an issue with Samsung mail or GoDaddy, and to see if you like another mail reader better. They also now have Thunderbird for Android.

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