Original topic:

S25U won't save images in the Gallery app

(Topic created: 05-31-2025 07:55 AM)
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userCAjvqt8shq
Cosmic Ray
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Galaxy S25

Hello,

I have been trying to find why my Samsung S25 Ultra won't save photos to the Gallery app. I use all the native S25 camera apps and have checked the file folders and other areas and can't find anything. However, it is saving new images to my Amazon Photos and Google Photos directly. I have not set up anything that I can find that created this manually. It just seems to save them to both by default, since I have active accounts with both.

14 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25

@userCAjvqt8shq The Gallery app and Google Photos get the pictures from the same physical location on your device. 

Have you tried force quitting the Gallery app and clearing it's cache? 

 

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userCAjvqt8shq
Cosmic Ray
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Galaxy S25

Not as yet, thanks. I am trying not to do more damage than necessary. It would mean to just delete them and again reset them up. Fortunately all is saved and easily accessible there but not in the Gallery as it is supposed to be. I can't find any internal or manual manipulation of the photo output. What folders or files I find all have nothing in them and I have current photos and video showing in Google and Amazon.

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userCAjvqt8shq
Cosmic Ray
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Galaxy S25
Hi,
The phone is only a month old a NM d never had any images get stored there. So there is no cache.
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S25
The cache isn't enter photos are stored. The cache is where temporary values used by an application are stored. They can become corrupted and cause incorrect behavior.
userCAjvqt8shq
Cosmic Ray
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Galaxy S25

Hello LongHiker,

As of this moment, the photos are posted to all three apps: Amazon, Gallery, and Google Photos. I can't say why, as I just took it out to shoot some quick shots to check the lens, and it was working. I have no answer. I did nothing special, no modifications, and no new adjustments. It just seems to be working fine now!

Thanks for staying with me!

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KnightRiderRalph
Planetary Samsung Care Ambassador
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Galaxy S25

If you disable Google Photos and Amazon Photos will your Gallery app work properly? 

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userCAjvqt8shq
Cosmic Ray
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Galaxy S25

Being a past iPhone user for some time, perhaps I am looking in the wrong place. Are photos on the S25U supposed to go to "Photos" which is a Google Photo folder? I expected to see them in the Gallery App.

KnightRiderRalph
Planetary Samsung Care Ambassador
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Galaxy S25
The Google photos app can store your pictures as well especially if you are synced to the cloud but by default it should use the Samsung Gallery app.
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Oxford
Honored Contributor
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Galaxy S25
In file manager, you will find the default camera folder is DCIM. There is no "gallery" folder.
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