JUMP TO SOLUTION Solved

Original topic:

S25 ultra gets stuck

(Topic created: 05-27-2025 09:50 PM)
985 Views
Phone-enthusiest
Asteroid
Options
Galaxy S25
When making sim selections the samsung s25 ultra gets stuck and I can't go back nor forward on the page. Making me close the settings app and starting over multiple times till it works 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungMod
Community Manager
Community Manager
Options
Galaxy S25

Hello, Welcome to the Community. We understand how frustrating it is for the phone to get stuck when making a SIM selection. 

For the phone freezing, try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

We also recommend submitting feedback to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungMod
Community Manager
Community Manager
Options
Galaxy S25

Hello, Welcome to the Community. We understand how frustrating it is for the phone to get stuck when making a SIM selection. 

For the phone freezing, try the steps here: https://www.samsung.com/us/support/troubleshoot/TSG10001440/

We also recommend submitting feedback to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply