Not backing up data

[Happy2008]

Hello,

I have the 25U and it will not perform a backup. I tried on my pc as well and it still did not work. Is there any way I can do a backup? Thank you. 

[meself]

Which backup did you try or was it just to the PC there's samsung back up on the phone i.e sansung cloud

[Happy2008]

I tried Samsung Cloud on the phone and I think I tried Smart Switch on the pc. However I do not remember what program I tried on the desktop.