New S25 Ultra Unable to setup work profile using company portal

[userS1pDcmBfQl]

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department 😞 Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

[polasji]

Still not possible to create work profile. I tried all combinations suggested above including factory reset...(S25Ultra - Belgium)

[DJMOBILE]

So I was able to setup my work profile on my S25 Ultra and worked seamlessly.  However my wife works for the same company and I cannot get hers to connect to any Microsoft application.  Intune works properly without issues between personal and work profiles but still fails. Says device does not meet requirements.  Everything(all software

) is up to date. 

[Stea1th]

I can only get into my phone by starting it in safe mode or removing the sim so there is no network access to “setup the phone” 

then when I’m in I get an alert saying these device is managed by my company and will restore in 2 hours. 

if I go through the normal setup process it says it can’t setup device and to contact my IT department.

if I try and install in tune and load the profile it gives me a similar msg saying it can’t load the profile. 

This sucks 

[MisterMints]

I'm in the UK, it wasn't working this morning, but now is. The only change I have made is installing Android Device Policy from the Play Store. 

I couldn't register immediately before installing this, but could immediately after installing Device Policy.

The only issue I have is that I can't unlock with biometrics, and there isn't an option for One Lock anywhere in my settings, but at least I do have access now

[user2N2tXPA9px]

Hello fellow S25 owners. I did it.  Go to settings, then Security and Privacy, then Device Admin to make sure that Company Portal is enabled.  I was able to update my company policies and get the connectivity to my work e mail. Good luck. M

[Olivier]

Hello

I had the same issue the 10/02/2025 

i had to disable the protection of the device for the stolen/lost option in the settings after that restart the mobile 

and i was able to install the work profil with Microsoft Intune.

After the enrollment re-enable the protection.

It doesnt block the MDM.

**and i had the same for iOS iPhone 16 too

you need to disable protection of the the stolen/lost option in the settings (you may need 1h for both)

No need restart but need to re-enable the protection like Android 

hope it will help 

Good luck 

[WualudeMun]

how do you enable biometrics for the work profile, one lock is not doing it needs pin every time for work profile!

[androidalways12]

Ivanti Go doesn't work on S25 as well!

[androidalways12]

I saw on an online forum that 100s of people are having issues with getting their phone set up with work setup. I have S25 and I am having issues as well. Was this issue resolved for anyone? 

If this persists, I may just return my new phone and switch to Google Pixel or something. 

[user2N2tXPA9px]

look for Device Admin Apps under Settings/ Security and Privacy.   then choose the app that you want to enable.  this option tends to hide under the Security and Privacy so do a search.  once you activate the Company Portal or whichever you're using, then it's fairly clear how to refresh your connection to your company's e mails.  I had to refresh my settings with my company, but that went very well once i enabled Company Portal.  hope this helps all.