Original topic:

New S25 Ultra Unable to setup work profile using company portal

(Topic created: a week ago)
20360 Views
userS1pDcmBfQl
Asteroid
Options
Galaxy S25

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department šŸ˜ž Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

240 Replies
Stea1th
Astronaut
Options
Galaxy S25

If I remove the SIM card I can get into the phone but it tells me this phone controlled by my company and says it will wipe in 2 hoursā€¦.

if I just wipe now when it reboots and tries to activate it says to contact my IT department and they tell me everything is fine on their endā€¦

0 Likes