New S25 Ultra Unable to setup work profile using company portal

[userS1pDcmBfQl]

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department 😞 Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

[ironrule]

Also working in US for me today. Didn't update or do anything different, just used unlocked S25U and ran the Intune app just like before and it's working now.

[Amo2]

Thanks for the update, it appears we are still waiting for the roll out here in the UK

[kashateja]

same here just tried no luck. S25 ultra in UK

[THE GEEK 19]

Just to update people here, g suite based work profile is now working in the US as of 9am EST today. Best of luck to you all, and enjoy your new devices!

[Azm]

I just tried again now, but no luck. S25 Ultra in the UK.

[NitaBoo]

Supposedly it's fixed today as Samsung released a patch last night. I uninstalled then reinstalled and it worked perfectly

[polasji]

Hi, any success to install work profile outside US? My still "not possible and ask IT admin...." 

[Polenta22]

Same here, still not working. UK, S25+.

[aliqizalbash]

Still not working in UK. S25 Ultra, unlocked, pre order

Update information • One UI version: 7.0 • Android version: 15 :black_circle: Current version: S938BXXU1AYA1/ S938BOXM1AYA1/ S938BXXU1AYA1 • Security patch level: 1 December 2024

[userQSY12KlvAx]

Same here still not working here in the UK, S25 Ultra