Original topic:

New S25 Ultra Unable to setup work profile using company portal

(Topic created: 5 hours ago)
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userS1pDcmBfQl
Asteroid
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Galaxy S25

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department šŸ˜ž Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

197 Replies
userGhGoXBvbJ5
Constellation
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Galaxy S25
It works now!!!
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userU7cMj9zchM
Constellation
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Galaxy S25
Everyone mine just started working! I think they rolled out a fix. Try to reattempt!
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charlesh7
Constellation
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Galaxy S25
I was having the same issue on Workspace One Intelligent Hub (Omnissa). I tried again today and it worked.
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Polenta22
Astronaut
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Galaxy S25

Can anyone from the UK confirm if it has started working for them as well? Good news anyway.

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smcurran
Astronaut
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Galaxy S25

I'm in the UK and just tried I get the same error so not working for me

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RanmaKei
Asteroid
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Galaxy S25
Perhaps it may be a something like a certificate going live at a specific time. I tried it today and it finally worked. Official launch is just a day away.
minecrafter6323
Astronaut
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Galaxy S25

Are you in UK?

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kashateja
Constellation
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Galaxy S25

From UK, no its not working using S25 Ultra unlocked got on pre-order šŸ˜ž

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polasji
Constellation
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Galaxy S25

It is not working yet in Belgium/Luxembourg. 

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userQSY12KlvAx
Asteroid
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Galaxy S25

Still not working in the UK

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