Original topic:

New S25 Ultra Unable to setup work profile using company portal

(Topic created: 6 hours ago)
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userS1pDcmBfQl
Asteroid
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Galaxy S25

I installed company portal on my new S25 Ultra and signed using my work credentials and then I press Begin to create a Work Profile. It does something for 3-5 seconds and gives me an error "Can't add Work Profile'.

I checked with my company's IT Admin and there are no policy restrictions and they asked me to try on other devices.

I tried it then on my Note 20 Ultra and S24 Ultra and it worked fine. Seems like there is an issue with S25 software compatibility or something.

I called Samsung Care and they blindly shirked off their hands and told me to contact my IT Department šŸ˜ž Pretty useless. If there is no solution I might have to return the phone since I can't have a phone without my work email and apps.

182 Replies
userGhGoXBvbJ5
Constellation
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Galaxy S25
It works now!!!
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userU7cMj9zchM
Constellation
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Galaxy S25
Everyone mine just started working! I think they rolled out a fix. Try to reattempt!
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charlesh7
Constellation
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Galaxy S25
I was having the same issue on Workspace One Intelligent Hub (Omnissa). I tried again today and it worked.
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