I recently purchased the Galaxy S25 Ultra. After using for only a week (not really even a full week) it died. Took it to the repair shop that Samsung recommended. They diagnosed it with a swollen battery. Has this happened to anyone else?
Hello. I can definitely see how this would be concerning! I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or X Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team, or you can send a private message to a moderator, and we can set up a call back for you.
When encountering a swollen battery:
Discontinue using the device immediately
Do not attempt to charge or use the device
Do not handle a damaged/leaking battery
Do not let battery fluid come in contact with eyes, skin, or clothing
