Has anyone else experienced this problem since yesterday? There was a global issue with MS365 and exchange online accounts that was resolved after a couple of hours. However, while Microsoft states the issue was resolved, my office 365 exchange account is still not authenticating properly with Samsung email. It continually asks for the password to be re-entered, and after tapping on that prompt, it will momentarily bring up the screen and then revert back to the email app and act like it is synchronizing, but no new emails will download, and the last sync time will still show as some time in the past, like a few hours earlier.
I have removed my 365 account completely from the email app and also removed it from the accounts section in the phone settings, and re-added it. When I do that, the emails do download, but after approximately a 1 hour, this repeated prompt for authentication happens again.
I am not experiencing this issue on other phones or devices after Microsoft's issue was resolved yesterday.
Lastly, if I install the Outlook app on my phone and configure the same office 365 account, the errors do not occur. Seems to be limited to the Samsung email app at the moment.
I ended up removing the Samsung email app and just using Outlook. Thankfully, Outlook also syncs the exchange calendar and contacts just like the Samsung app.
