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Original topic:

Can't install Messenger app on new s25 ultra

(Topic created: 04-12-2025 05:24 PM)
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userkIW5190tgl
Asteroid
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Galaxy S25
Heroes anyone have a fix for this? App downloads but will not install.
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17 Replies
Solution
carlzacher
Constellation
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Galaxy S25

I don't know if they intended this or not but I was able to reinstall Messenger by opening the Facebook app then clicking on the Messenger icon on the top-right corner then proceeding to download from there.

CertainlyUnique
Constellation
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Galaxy S25

thanks so much for sharing this info, clicking the messenger icon on the right hand portion of the facebook app in my samsung  phone to install the messenger instead of using playstore had resolved the issue.

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DiegoEnriquez
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Galaxy S25

Exactly the same problem as of today. Messenger seems to be installing fine on my old S20+ that upgraded from a few weeks ago, but on my new S25+ messenger refuses to download. I don't have storage or internet problems and clearing Google Play Store cache and app data has not worked.

Even installing from the facebook app using the icon in the top right hasn't worked for me. 

Megathumb
Constellation
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Galaxy S25

Did you manage to fix the problem? My daughter is having the same problem and nothing is working

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Regige85
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Galaxy S25
Me too. I have tried everything!
Mysticquekal
Constellation
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Galaxy S25

Same I'm SUPER frustrated.  When I say I tried everything - I tried EVERYTHING - 

Troubleshooting Steps Attempted (in order):

  1. Standard fixes

    • Uninstalled Messenger

    • Cleared cache and data for:

      • Google Play Store

      • Google Play Services

      • Google Services Framework

    • Restarted phone

    • Verified Facebook app was installed and updated

  2. Play Store reinstall attempts

    • Attempted reinstall from Google Play Store (looped repeatedly)

    • Attempted install via Samsung Galaxy Store (redirected back to Play Store, same loop)

  3. Secure Folder workaround

    • Enabled Secure Folder

    • Set Secure Folder to allow background activity while locked

    • Added Google Play Store inside Secure Folder

    • Attempted Messenger install inside Secure Folder

    • Result: Same install loop inside Secure Folder

  4. Sideload attempts

    • Confirmed Messenger not listed at all in Settings → Apps

    • Attempted sideload from APKMirror:

      • APK bundles (.apkm/.xapk) via APKMirror Installer

      • Single APK (arm64-v8a, nodpi)

    • All attempts failed with error:

      “App not installed as package appears to be invalid”

    • Verified Meta system apps present:

      • Meta App Installer

      • Meta App Manager

      • Meta Services

  5. Outcome

    • Issue appeared to be a Play Store / entitlement / package verification failure specific to Messenger on Android 16

    • No factory reset performed


Working Temporary Solution:

  • Installed Facebook Lite from Play Store

  • Messenger functionality works inside Facebook Lite

  • Messages synced correctly, including with the affected frequent contact


Conclusion for Tech Team:
Likely a Google Play entitlement or package registry issue affecting Messenger specifically on Android 16 / Samsung S24+. Issue persists across:

  • Play Store

  • Galaxy Store

  • Secure Folder

  • Direct sideload attempts

Facebook Lite bypasses the issue successfully.

****Sooooo....using FB light but it doesn't have video chat so if this isn't fixed I'm going to have to use WhatsApp or something.  I use Messenger to video chat with my kids.  When I try to install it either circles right back to install or I get the "can't install messenger".  I tried reaching out to meta support and they were NO help.  First thing they said, "try turning your phone off and on" - I'm about 30 steps beyond that my guy 😛

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userrQj3SDl15w
Constellation
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Galaxy S25
the install from FB worked, but everything i open it it'll crash and I get a Samsung notification that the software is bugged
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NMGirl
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Galaxy S25

I tried everything everyone else on here did and nothing worked. I finally uninstalled facebook and Instagram, then reinstalled Facebook. I then installed messenger for kids as a last resortto try to get some versionof messenger. I went into Messenger for kids then backed out because all it would let me do was set up a profile for a kid. I then tried again to install regular Messenger and it worked. It's worth a shot!

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