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Original topic:

AUTHENTICITY ISSUE. Should I seek legal action against Samsung and Amazon????

(Topic created: 09-08-2025 10:20 AM)
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Mr20878
Asteroid
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Galaxy S25
The notifications bar doesn't keep icons or info like my s10plus did. For example, the Shazam app has a notification bar toggle that tends to disappear on it's own. It's the same thing for the Samsung Music app and others, regardless of the type.

Also, I think I bought a fake S25 Ultra from Amazon. This phone acts like an off brand tablet I purchased with Android 15 supposedly installed. I contacted Amazon to tell them about it and when they sent me an email asking if I signed in from a new device, it showed that I was using a GENERIC ANDROID VERSION 10 and GENERIC MOBILE. 

What the heck???? I contacted Samsung using Smart Tutor when I first got the phone and they said that it was an authentic phone and software. However, I've been having issues since day one and still have issues to this day.

I am attaching screenshots of the email as well as other things that prove that I'm not crazy or lying (Amazon rep slyly suggested that both were true). 

I CAN'T WAIT TO HEAR THE BS EXCUSES FOR THIS!!!!



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15 Replies
Robin621k
Honored Contributor
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Galaxy S25
It is a real phone!
Mr20878
Asteroid
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Galaxy S25
Ok, that's a relief. Hopefully they come out with a better UI soon.
Mr20878
Asteroid
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Galaxy S25
Thanks 😊
Solution
Robin621k
Honored Contributor
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Galaxy S25
I am going to address all 3 of your concerns about your S25U.

1. This is normal behavior with Amazon, it will "ALWAYS" say generic "ANDROID DEVICE".
Amazon doesn't have access to device info on your phone for them to be able to read what kind of phone you are using .

2. You don't need the Shazam app any longer. Song search is built-in on your S25U. You can put the shortcut on to your home screen, or do as I did, it is in my top Quick Panel buttons. See attached screenshots. I won't use Shazam because it is owned by Apple!

3. With Ui7 there is now only 3 icons you can have in the notification area of your status bar. This one is on Google, there have reserved that area to show live notifications.1757348079257.jpg1757348079282.jpg
Mr20878
Asteroid
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Galaxy S25
The fact that I was on Smart Tutor with Samsung until 6am this morning and got nowhere then came here and got ACTUAL help and explanations, says ALOT. 🙏
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Robin621k
Honored Contributor
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Galaxy S25
You are welcome.

If you found that I solved your problem, tap on the 3 dots next to the solution and mark it as solved so others can find the solution.
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