Original topic:

Samsung health app says not available in my location . How to fix this ?

(Topic created: 3 weeks ago)
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rel866
Constellation
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Galaxy S25
Hey all. My samsung health monitor app says not available in my location. Can this be ffixed?
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4 Replies
Robin621k
Honored Contributor
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Galaxy S25
Where did you purchase your watch?

Is your watch a US model?
Is your phone a US model?

More information is needed to help solve your dilemma.
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rel866
Constellation
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Galaxy S25
Yes they both are bought in the US
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rel866
Constellation
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Galaxy S25
Phone is from T mobile
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SamsungMod
Community Manager
Community Manager
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Galaxy S25

Hello rel866, welcome to the Samsung Community! I understand your concerns about you not being able to connect to the Samsung Health app due to it showing "not available in your location". You stated that you purchased both devices in the US and your phone from T-Mobile, but where did you purchase your watch? You can clear the cache to the Samsung Health App, and also you could try uninstalling/reinstalling the app. 

To clear the cache: Open Settings, Apps, find the Samsung Health App, Storage, Clear Cache

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