Either my person did not know how to cancel like your rep did or because I was talking to the representative over the weekend, he could not talk to a supervisor to get approval.
He said that the supervisors would not be available until today and I should call back.
I responded that I just wasted three hours ordering and following up on a non available product, have the supervisors call me.
He responded that it was not Samsung policy to do that.
That is when I got on the phone to my bank CC people and reversed the charges.
Also I think this is the normal anarchy that surrounds preorders... When I preordered my S22 Ultra, the delivery date continued to fluctuate wildly until after the official release. It physically arrived 3 days after the official release. Their ordering platform is very haywire.
Yes, same happened to me during the S22 Ultra pre-order - and after having the delivery delayed for 30 days and counting, I cancelled the order and bought directly from my carrier Verizon.
Two years later I am experiencing the same nightmare.
It seems like with anarchy it is hit or miss, and I just have been unlucky.
Yeah. I noticed that when I ordered, they sent an email saying March 8. I called Samsung Order Support and they are giving me a run around saying they are having technical issues currently in the Philippines and have to call me back in 5 hours...I will believe it, when I get the call. Otherwise I will have to call them back and not be happy about it....
The Samsung Shop App is better. You log in with your Samsung account id. If you purchased the phones using a credit card, call your credit card company, cancel the transactions, and download the Samsung Shop App.
Apologies just reread this one fix your login in settings with Samsung Cloud they will let you reset your password so you can then reinstall the app if you like & use your fingerprint once. When logged in with Shop you don't have to keep logging in each time.
Verizon, TMobile, ATT etc. all have stock issues and a lot of orders every time a new phone is released. Rarely have I heard (0 times with Verizon) have these carriers extended a delivery date once they have provided a delivery date. Apple is actually pretty good too. I had to buy an iPhone 15 Pro Max for my wife and for a week or two it was listed as unavailable. Finally, I received an estimated delivery date, I ordered and the delivery date was met.
It seems clear, that others have much better learned how to deal with large order volumes than Samsung.
I have zero issues with Samsung deliveries. Mostly you have to be patient. I also stay away from provider bloat. Onc unlocked, I will never go back to a provider locked phone.
