The website also gave me the option to Cancel. But, when I hit cancel....
...I got an error message that said I had to call or chat with a representative to cancel.
When I got to the representative who said that he could not cancel either and after checking with his boss, since my order was already sent to processing (a stage not disclose on the website) they could not cancel. I had to wait for the phone to be delivered (whenever that might occur) AND either reject the delivery (if I were at home for a device I did not know when it would arrive) or start a return process.
Meanwhile, Samsung would keep my money!!! That is what is outrageous and what I reported to my bank, Chase for the reverse charges that they did for me.
Ha, so I guess what my chat technician told me was legit.... But I still stand by my statement... For it to display the cancel option and then have it NOT work is very misleading and annoying.
Nice, LOL In my case, I was in the app when I saw the cancel option, literally 12 or 13 hours after my initial order. I started to just do it myself but I thought, ehhhhhh.... I got a bad feeling about this. Let me get on the chat, lol
I've cancelled previously on the Shop app it ACTUALLY functions..had cancelled a flip a few months ago . It definitely is the place to shop for Samsung products directly...šš»
Did you get into shop as yet I replied to you above apologising that I didn't realise you couldn't log into Shop...did you try what I suggested? You said you are in NYC correct. I am too currently. Have you considered changing providers? My son had Verizon nothing but headaches especially since certain features Samsung doesn't acknowledge. T-Mobile is good can use WiFi airplane mode at home for everything make calls textingr apps surfing receiving all. When I get my unlocked phone just put my sim card from old device to new device good to go. No excessive bloatware. Try to get into the Shop App.
