Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[hsanch2020]

FedEx is responsible for your return. Just try to chat with samsung support

[Binx75075]

Agreed. I would contact FedEx lost prevention department.

[Robin621k]

Have they confirmed lost package in tracking?

What was the last tracking info you can see?

[usermPpCWQ5kWv]

This has been showing since 2/1

[Robin621k]

You need to contact FedEx and Samsung. ASAP

[Summest]

Bought the Buds FE for $4.76.

I already use and love my Plantronics V5200 BT headset but I couldn't figure what to buy.  So I got the Buds FE.  Never had Buds before but for the price, I decided to give them a try.

[justmeagain79]

I hate my buds plus that were $159 new. Not even a year later they're barely audible. I'm done with Samsung buds and I'm saving for bose headphones.

[PghLei]

Aaaaaw, really? I got them with my phone and I luv them more than my buds 2. Did you contact Samsung?

[justmeagain79]

I have and no help. Not knocking their customer service because they came through when 2 of my TV's quit working. They replaced both units (still under warranty)!! 🤗🤗

[TipsyTrex]

Clean them