Sent back the first S24 on Saturday. I was waiting on the refund, but saw their promotions end tomorrow. I am looking forward to giving this another try. The buds pro are coming with the phone. š¤
Ordered 1 S24+ upgrade at AT&T store on 1/27 using pre-order trade in promo 'Any Samsung working or not'. AT&T approved my old Samsung S3. S24+ will be more or less free but must pay sales tax on $999 list price. Phone is due to be delivered via FedEx today by 5pm.
Also ordered a second S24+ upgrade at AT&T website on 1/28 under the same promo. I will send an old Verizon S5. Also bought the S-View case for $25 (a 50% discount). Phone was delivered today (1/30).
Interesting that the web-based order was fulfilled faster than the store order.
As part of the promo, AT&T also gave a free upgrade from 256gb to 512gb phones.
I'm running into an issue with all my orders getting cancelled. This has been happening since August last year and I never had this issue before. The cancellation emails says:
Weāre sorry! At this time we are unable to complete your order #because you have exceeded the maximum number of purchases and/or transactions allowed.
I've tried contacting e-commerce multiple times with no resolution. They keep giving me canned responses or tell me to just go to a physical store. I've tried different payment methods, making sure address and billing info is identical and nothing works. I feel like the system might have blocked me from placing orders. I have never filed any credit card claims, never did excessive returns, never had any bad trade ins, so I'm unsure why this is happening. I'm really considering switching to another phone company like apple or google pixel at this point.
