Pre-order, Trade-in, promotions, discounts - Need help!

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, payment got deducted and order went through,

After an hour, got an email that order got cancelled for some reason and now I cant use my vouchers. 

No specific reasons mentioned. 

Did anyone find a fix?

[Nurse2talk2]

I agree and same issue. Sick of these great presentations and pathetic preorder launches

[userg40yPBvo6s]

Finally worked now, for both me and my husband (two separate orders)

[chococat28]

It took me 40 mins, but I was finally able to get through and finalize my payment! Keep trying!

[hairchick]

I ended up losing half of my samsung credit. I won't ever buy thru samsung like this ever again.

[3kc3cWD]

I kept pressing "Order" every 10 mins, and it went through after about 5 click's. So an hour later, it went through.

[Esco757]

Same issues as above with the app, but once I used Samsung's browser, I got it instantly 🤷🏽‍:male_sign: Will be requesting a $50 credit.

[Babigirl914]

I was finally able to check out, I say keep trying guys!

[userSuA5KRzg7b]

same here

[TalhaAyaz1]

Hi. I ordered through Samsung shop app - Samsung s24 ultra 1TB, got an email that order got cancelled for some reason and now I cant use my vouchers. 

Did anyone find a fix?

[Yukinamida]

Same problem and Samsung Customer Service have NO IDEA and keep telling me to TRY AGAIN or Go talk to my BANK