Original topic:

OneDrive app will not open and is causing Samsung Account app to crash

(Topic created: 4 hours ago)
160 Views
Hyper Chick
Cosmic Ray
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Galaxy S24

OneDrive app will not open and is causing Samsung Account app to crash.

I have cleared partition cache.

Uninstalled updates and disabled app. I am unable to uninstall the app completely.  If I leave it disabled, Samsung Account app stops crashing. If I reenable it, Samsung app crashes.

I can log into OneDrive through browser.  Samsung Files app not syncing either.

 

This issue is NOT occurring on my Samsung Tab S9 FE only on my S24 Ultra

benjmoll
Astronaut
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Galaxy S24

Go to the app permissions for onedrive and samsung account.

Change the permissions for contacts to allow in both apps.

I did this and it fixed the problem.

hope this helps. 

user3OiNLWtUe0
Constellation
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Galaxy S24

This worked for me

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Jay0419
Constellation
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Galaxy S24
Yes! Thank you this worked on my S25U
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C79RA
Astronaut
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Galaxy S24

Thank you!! This worked for me (s24 Ultra)

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JKPerth
Astronaut
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Galaxy S24

Legend!  Fixed it for me.  Thanks ☺️ 

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userHEnfjXVZNx
Asteroid
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Galaxy S24
You are my hero!
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Members_gIKnnmz
Asteroid
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Galaxy S24

Update, cleared cache on both Samsung account app and one drive and it seems to have helped in backing up photos but if I try and open one drive it still crashes everything. Not happy. 

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KylFras
Astronaut
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Galaxy S24

I am finding this incredibly frustrating.  Getting the same pop up "Samsung Account keeps stopping". Now I can't even open OneDrive. It flashes up for a second and then closes. I've cleared the partition cache and nothing has changed.

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Slaapy_zzz
Astronaut
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Galaxy S24

Im facing same issue on s25 ultra! 

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Members_gIKnnmz
Asteroid
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Galaxy S24

Thank you user above for this fix, worked for me also!!

Go to the app permissions for onedrive and samsung account.

Change the permissions for contacts to allow in both apps.

 

I did this and it fixed the problem.

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