Original topic:

Galaxy S24 Ultra doesn't connect to WiFi 7

(Topic created: 09-20-2025 12:24 PM)
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GregMi
Cosmic Ray
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Galaxy S24
I purchased a Netgear WiFi 7 Mesh router and 1 satellite. When I look at available networks I can see my home network displays the wifi 7 symbol. But after I connect to my network it changes on yhe phone to wifi 6. 

Why does it do that? Has anyone else experienced this issue?

Greg
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24
My eeros have wifi 7 and right in front of the router mine will display wifi 7 but if i move a few feet away it will drop to wifi 6 been this way for over a year. The phone will pick the best available channel and speed at the moment and switch back and forth between the two


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GregMi
Cosmic Ray
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Galaxy S24
I stand 6" from the router and no wifi 7. What's the point of advertising this when it doesn't work.
GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24
Since the phone will detect which signal is better and faster it sounds like the netgear might not be putting out a strong wifi 7 signal. I recommend trying a different device and see if it will display wifi 7


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ChaosSaber
Honored Contributor
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Galaxy S24
My S25U switches from 6 to 6e to 7 randomly
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24
Yeah its random mine switches all throughout the day except for when im at my parents and only get Wifi6


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GregMi
Cosmic Ray
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Galaxy S24
I just talked to Samsung support. They punted the ball and told me to contact my carrier. They couldn't resolve the issue. So now my carrier will say it is Samsung responsibility. I'm caught in the middle.
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24
You mean your home internet provider unless your cell Carrier is also your Home internet provider.


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GregMi
Cosmic Ray
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Galaxy S24
Sorry, cell phone carrier.
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GaryB82
Galactic Samsung Care Ambassador
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Galaxy S24
@GregMi go into connections labs is the phone connecting at all with wifi71758401877229.jpg1758401877238.jpg1758401877247.jpg


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