📸 “Camera Failed” on S24 Ultra After Update — Ultrawide (.6x) Completely Broken

[07Reneeb07]

Hi everyone,

I’m hoping someone else has seen this — after the latest software update, my S24 Ultra’s 0.6x ultrawide camera completely stopped working. Every time I open it, I get a “Camera failed” message, and now the entire camera app crashes more often than not.

Here’s what I’ve already done (per Samsung Support):

• Force stopped & restarted the Camera app
• Cleared cache and data
• Reset camera settings
• Updated all apps and system software
• Booted in Safe Mode
• Wiped the cache partition

Unfortunately, after the last step, it actually got worse — the camera now fails across multiple modes.

I’ve been an Android user for over 20 years and have never had an update break a core function like this. It’s incredibly frustrating since I rely on my phone’s camera daily.

Has anyone else experienced this after the update? Is Samsung aware of a patch or replacement program being worked on for this issue?

Thanks in advance — I really hope this gets addressed quickly.

S24 Ultra

[Kelseeeyy]

Did you factory reset? Did it help?

[emlin]

Not yet. I just downloaded a camera app, and it works now. So I bet a factory reset would work.

[Kelseeeyy]

Mine isn't working in any third party apps 😫. I have a phone on hold at best buy but I guesssss I'll try the factory reset first 🙃😭

[07Reneeb07]

Just completely black and camera failed and it forces me to close it.

[williamsj04]

You’re definitely not alone — several S24 Ultra users have reported the ultrawide (0.6x) crashing after the recent software update. It seems to specifically impact the camera module driver for the ultrawide lens, which then causes the whole camera app to fail.

You’ve already tried all the right troubleshooting steps, so good on you there. When none of those fix the issue, it usually means the problem is deeper in the firmware.

A few things you can still try / check:

Additional steps worth trying

Go to Camera → Settings → About Camera → update if a patch is available

In Galaxy Store, update:

Camera Assistant

Samsung Camera

One UI Camera-related plugins (if listed)

Re-enable all camera permissions in App Info → Permissions

Run Samsung Members → Support → Diagnostics → Camera test
→ Save and submit the report directly to Samsung

What we’ve seen from others

After the update, some internal camera configuration files didn’t update properly, especially affecting the ultrawide lens.

Samsung moderators have acknowledged camera crashes and are working on a maintenance patch.

A few users with persistent issues had their rear camera module replaced under warranty — so that’s also an option if diagnostics show hardware failure.

Recommendation
Since you rely on the camera daily, I’d suggest:

Submit diagnostics logs via Samsung Members

Contact Samsung Care for a service evaluation or temporary swap device

Keep an eye out for the next quick patch — reports suggest one is already being tested

Totally understand your frustration — updates should improve things, not break essential features. Hopefully Samsung pushes the fix ASAP.

Feel free to update here if anything changes — it’ll help others in the same situation!

— S24 Ultra user here too

[Members_vTgGCMp]

After the update UI 8.0, the 0.6X camera is the only one that works!

I think this is Samsung's way to make us buy a new phone.

[Kelseeeyy]

Im having the same problem! Tried everything. Has anyone else resolved this without buying a new phone?

[cakitarz]

Hi, today It started happening to me.

Whenever I open the Samsung camera or any other apps It crashes/hangs/blackscreen.

Only app that runs is Expert RAW.