It's not supposed to he the black box in the bottom. Black box also covers up widgets on other screens. Anyone else have this problem? Just suddenly appeared and can't get rid of it
Hello, thanks for reaching out, and I am sorry to see what you are experiencing.
Have you tried clearing your device cache partition yet? This can help with alot of things after an update. - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If clearing the cache partition did not help, you can see if a third-party application is responsible using Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/ If the black box is not present in Safe mode, uninstall third-party applications until normal functionality is restored.
Hello, thanks for reaching out, and I am sorry to see what you are experiencing.
Have you tried clearing your device cache partition yet? This can help with alot of things after an update. - Power off your device. - While the device is powered off, simultaneously press and hold the power and volume up buttons. - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.
Using the volume buttons to navigate and the power button to select:
- Navigate to "wipe cache partition" and press power. - Select yes to confirm. - Navigate down to "Repair apps" and press power.
If clearing the cache partition did not help, you can see if a third-party application is responsible using Safe mode: https://www.samsung.com/us/support/answer/ANS10003495/ If the black box is not present in Safe mode, uninstall third-party applications until normal functionality is restored.
