Original topic:

Photos crashing when trying to view

(Topic created: 11 hours ago)
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CB95
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Galaxy S23

Anybody have any idea why when I click on a photo to view it, it closes out immediately after a half-second of viewing? 

4 Replies
Ajnads
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Galaxy S23
Try downloading a new gallery app (make sure to backup photos) and see if that works, or try a factory reset! I hope everything works out fine!
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CB95
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Galaxy S23
My mistake, I didn't say this in original post but it's any photo someone sends me. I can click on it and it shows up but quickly goes back to the conversation. I can't save the photo either. Frustrating.
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Ajnads
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Galaxy S23
Hmm, sorry about that. If none of the above works, then maybe ask your company (probably T-MOBILE) to take a look at your phone. Also, in the Samsung members app, there is a phone diagnostic. Tell me if the diagnostic does anything.
CB95
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Galaxy S23
Thank you for the help, appreciate it
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