Help SmartThings app says rooted?

[Topsykrets23]

Okay I was using the SmartThings app last night when to use it just a minute ago and is saying it cannot open because the phone is rooted I have never rooted this phone or even attempted anything like that with this phone why would it do that? 

[Topsykrets23]

Well, then I suppose I'm going to install Avast and scan my phone and see if i can figure out anything that way or do you maybe have a better suggestion for a different program to use

[Topsykrets23]

Fixed it

[Topsykrets23]

I appreciate all your help.Thank you so much

[realaud]

Good. What did the trick?

[Topsykrets23]

To be completely honest, i'm not exactly sure what it was.I think it may have had something to do with the cache and and maybe like a something didn't get installed all the way when it didn't update possibly, because all I did was run a virus program off my p.C and ran it and after cleaning it up a few times it started working again

[Eliav2]

Exact same issue here in my unrooted s24 ultra. Did. Not touched my phone and SmartThings start yelling that rooted devices not supported. Not that Smart Things 

[Topsykrets23]

Yeah it was weird. Especially considering all the steps you have to go through to root a device. For it to pop up out of nowhere and say that was really odd.
Where you able to get your problem resolved.

[realaud]

The OP said they installed and ran an anti-virus app.  

[Topsykrets23]

Yeah that's what I did to I uninstalled it ran the anti-virus software got everything cleaned up reinstalled and reran the anti-virus again and it started working.

[Topsykrets23]

😂😂😂 lol right. not that smart 😂😂😂