Samsung S22 WiFi Calling Issues

[StephanieP92]

Hello everyone! 

I recently got the regular Samsung S22 about a month ago. So far I love it, except for one thing.

I sporadically have issues receiving or making calls, and also receiving or sending texts at my place of work. I understand that since I work in a steel building that my cellular coverage will be disrupted, which is why I was excited for the WiFi calling feature. 

However, even when I am connected to WiFi calling and have WiFi calling turned on I still miss a ton of calls, texts are slow to send and receive, and making calls takes a long time too if they go through at all. Sometimes texts won't send either.

I have tried all of the steps short of factory reset, because I didn't want to go through all of that and it not even help the problem, although that may be my next step if it still is not working properly.

I've restarted my phone, performed a Network reset, turned airplane mode on, removed and reinserted my SIM card, toggled WiFi calling on and off, toggled between Cellular preferred to WiFi preferred.

I have contacted both Samsung and my carrier and went through all of the steps they both recommended, and they both ended with them telling me to contact the other. The people at Samsung recommended I go to a 'Samsung Walk-in Service Center' which, unfortunately, I don't have one remotely close to me. So they recommend I go to Best Buy and speak to them, which I plan on doing tomorrow. (Fingers crossed)

My carrier wanted me to perform a speed test on the WiFi, which I did, and it must have passed because he had no recommendations for that. When I look at the WiFi symbol it shows I have full bars.

My old phone was a Motorola Moto Z4, which I NEVER had problems making/received calls or sending/receiving texts at work. Same carrier and everything, and that was only a month ago. Nothing else has changed except the phone.

I plan on going to Best Buy tomorrow, but I was just wanting to check in with you guys to see if you had any recommendations/tips/tricks.

I'm through Verizon, if that helps.

Thank you all in advance!

[StephanieP92]

You wouldn't happen to know where I would go to do that would you? I'm looking through my settings and I don't see where I can do that.
Sorry I'm still trying to learn this phone!

[StephanieP92 · Accepted solution]

@Cass94 So I may have figured it out (Fingers crossed) I had to download an app called Samsung Band Selection because Verizon made it so you can't turn off 5G. And with that app I could switch to 4G only, so we'll see if this works!

[Cass94]

Oh sorry yes normally you go to settings->connections->mobile networks->network mode then can choose several options but oh does Verizon not have that?

[StephanieP92]

Verizon doesn't have that option, there is no button for Network Mode. But, luckily, that App was able to help me shut it off and honestly thus far it seems to be working! I was able to text and call, even send a MMS (!!!) 

I did have to shut off WiFi calling, but I don't really care about that. I mostly care if my phone works haha!

I am almost done at work for the day, so the real test is when I'm back next week if it is still working or not.

[Cass94]

Well good I would just Google that network app just to make sure there isn't a more widely used/better app for doing that on verizon just in case that really is the issue cuz it sounds like you'll be using it a lot so you definitely want the best app for it

[Cass94]

But I would always keep wifi calling turned off unless you need to use it just because it can waste battery life and cause weird connection issues even if your not connected to wifi and have it on.....also I wish I asked earlier but did you get a new sim card with this phone? Or did you just take the one from z4 and put it in the s22?

[Cass94]

Also did you get the s22 from Verizon? Or possibly unlocked version?

[Sully9088]

I've had this same issue. I can't make calls. It brings up a voice message that says "Your call cannot be completed." Is very frustrating.

[Cass94]

Are you on a password protected network?

[Sully9088]

Nope. This is both on and off wifi. My ability to make phone calls has died ever since I updated to 4.1. I can recieve calls. I can send and recieve text. Just can't make phone calls. It's so weird. I sent an error report to Samsung and they said nothing is wrong. Uhhh. Yes something is wrong. Geez.