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‎01-13-2024 10:43 AM in
Galaxy S PhonesMy phone (s20) wasn't vibrating and I tried
everything except for a factory reset to fix it, so
before resetting, I used Smart Switch on a compute
to back up all my data to an external hard drive and
before I unplugged my phone, I checked the folder
and everything was there. However, the next time I
opened the folder, everything was gone. So I spent
over 24 hrs and $40 to use Recuva, and all the
files are there now, but I can't access them on the
computer and even though the files are there in File
Explorer, everything is still empty in Smart Switch.
It's vibrating again now for some reason (the reset
didn't help but it works).
I'm more annoyed and frustrated that the process
wasn't as seemless as it should have been than I am
about losing a handful of images and contacts that
weren't backed up and message history.
If anyone has any solution to this problem, that
would be greatly appre
 
ciated. Thank you.
Solved! Go to Solution.
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‎01-18-2024 12:58 PM in
Galaxy S PhonesHello there, Justa_Dude! Welcome to the community! Because there are so many variables to consider, we recommend that you submit your query in our Smart Things forum, detailing what products are being utilized, including their model numbers, and what the general end objective is, so that our experts can investigate further. https://community.smartthings.com/ Additionally, you're welcome to contact the Smart Things Team at, 1-866-813-2404 or by email at support@smartthings.com.