Good day. I hope you all are having a productive week.
So, I have received my replacement device and took it to the store to transfer my data. The representative did not come the process correctly. Also, he did not decrypt my SD, he just removed and put in the new s20.
Now, my SD is not working correctly since it was decrypted from the original device.
Can anyone point me in the direction to have the fixed?
It is frustrating. Some of the files are there, and some are not. When I remove the SD entirely... a lot of information does not appear. SMH. It makes me want to get a brand new device. Give back this replacement device. T-Mobile needs to do better with their store representatives.
Yes, they probably should do better with the store reps, however, you knew you encrypted your SD card, and you knew you were getting a replacement device. I am unclear whether the replacement device was a replacement for one you exchanged for a non-working one, or an upgrade. If you had it in a working device, it would have been prudent of you to decrypt it before removing it from your old device. If the old device was not working and that was not possible, then there would be no way to decrypt it. As I said, the decryption key resides on the device that the card was encrypted to. This is why I don't encrypt SD cards (other than not having a reason to), because you never know when your tech is going to fail and you have no way of recovering your stuff.
Thank you for your response. Perhaps it would be tied to Samsung Cloud. Again, this information was conveyed, and it says it on the device. I did not stand over him to be sure he did it correctly. He is the expert. If he was not sure, he could have asked one of his co-workers. Again, thank you for your feedback. Duly noted for the future.
