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‎03-13-2019 03:22 PM in
Galaxy S PhonesSolved! Go to Solution.
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‎03-23-2019 03:07 PM in
Galaxy S PhonesHave you tried a different charger? Have you charged the device with multiple outlets? Does it allow you to reach a full charge when the device is placed into safe mode?
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‎03-23-2019 03:10 PM in
Galaxy S PhonesHow much have u been using it
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‎03-23-2019 04:01 PM in
Galaxy S PhonesYou can try these steps, your phone won't be wiped. Enter settings, then type reset into the bar. Do reset settings, accessibility, and network. Reboot afterwards.
Also, are you using a wireless charger without a fan? It produces more heat than wired.
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‎05-01-2019 08:58 PM in
Galaxy S PhonesHi,
this last Monday (4/29) I woke up and my Galaxy S10+ was extremely hot, right under the Bixby button and on the back in the same area. I haven't charged it overninght because it was charged the evening before. The one thing I noticed is my Watch Active died overnight (i thought it will last till the morning). I checked and there were no apps draining the battery, yet the phone was really hot. After I restarted the S10+ it cooled down and is still ok. At the time of restart I put my Watch Active on the charger (letting you know in case it matters, it was charging however it didn't power on). Today I noticed that the left side of the phone (that was hot) seems to be swollen a little compared to the right side that remained cool. Please see the attached photos. Hope it's not the Note 7 disaster all over again (this time without even charging). Anyway, this phone is not in its original state (pretty much the body is broken), please advise how to resolve the issue.
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‎05-02-2019 02:24 PM in
Galaxy S PhonesI can understand your concern, just send us a private message with your model code and IMEI number and we'll be happy to look into this for you. 🙂
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‎05-03-2019 01:47 PM in
Galaxy S Phones- Mark as New
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‎05-02-2019 09:34 PM in
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‎05-09-2019 09:49 AM (Last edited ‎05-09-2019 01:55 PM by SamsungAdam ) in
Galaxy S PhonesMy.samsung s10 plus was very hot today when I had my data on and I had to switch it off for about 45 minutes... i just got this phone last week and it's has always been hot when using mobile data.....All the sides and back are so hot that I had to drop it....please why is that happening .my previous s8 plus wasn't like this..
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‎05-09-2019 12:31 PM (Last edited ‎05-09-2019 01:55 PM ) in
Galaxy S PhonesCan I please have your full model number, baseband version, and service provider?
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‎05-09-2019 02:08 PM in
Galaxy S PhonesHere is it
Model Number : SM-G975U
Baseband Version - G975USQU1ASBA
Service Provider- Sprint