Galaxy S10: Can’t register my face/face recognition not working.

[andreimotin]

 

Hey,

I got my hands on a new S10 and whilst trying to set up face recognition, I get stuck on an error message:

“Face recognition not working. Couldn’t open Camera. Try again.”

The first few seconds when I click “Face recognition/Register your face” and when the error message I told about above pops up, the green camera icon shows up in the top right corner of the screen, then disappears. When I tried adding Camera access widget or whatever, I turned it off, then on, nothing worked.

Please help. Thanks in advance!

[Oxford]

You got a "New" S10? The S10 lineup is going on 6 years old and hasn't been updated in nearly two years. Could that be the problem?

[andreimotin]

Yes, I meant I reset it and set it up with my new Samsung account. So it is 6 years old, previously used by my relatives, running One UI 4.1 with Android 12 if I’m correct, not updating further.

So you think the fact that the phone is 6 years old makes it unusable in terms of such features as face recognition?

[Motown313]

Without being updated, I would assume that there are applications, services and core functionality that probably aren't working correctly any longer. So yes, that probably is your problem.

[andreimotin]

But it won’t let me update past One UI 4.1. The phone is old. Nothing I can do.

[Anthonny]

I think that if you reset the phone, you will need to update everything first and then try again.

[andreimotin]

But I did that just recently

[SMASNUG100]

Check if the camera works. Also lock the bootloader of it isn't so because Samsung disabled the camera if it's unlocked