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Original topic:

Battery drain

(Topic created: 2 weeks ago)
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EyeT
Cosmic Ray
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Galaxy Ring
My Samsung Galaxy Ring no longer holds charge. It charges fine but drains completely dead within several hours. 
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7 Replies
crctnhou
Cosmic Ray
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Galaxy Ring
Try resetting the Ring on your phone and update the Samsung Health app.
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EyeT
Cosmic Ray
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Galaxy Ring
Yep I already did that same exact problem still exists
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy Ring

@EyeT contact Samsung support. 

For immediate assistance, one option is to use the Samsung Members app -> Support -> Send text. This will open up live troubleshooting.

Another option is to contact Samsung support via https://www.samsung.com/us/support/contact/

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EyeT
Cosmic Ray
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Galaxy Ring
Awesome thank you for those links
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EyeT
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Galaxy Ring
Yeah so I already put a ticket in but the life support they want a product label for the Galaxy ring and it was not live it wouldn't transfer me over to a live person unless I provided a product label
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Boa D
Constellation
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Galaxy Ring

On my second ring now, the first one got replaced when I sent it in for the second repair, and was down to less than a day - 9 months after purchase. 

This one now also is showing battery decay, again after 3 months, and it's now down from 7.5 to 5.5 days. I screenshot every 100% charge, as well as every 0% one. Samsung may be a brutally dishonest company and even acting illegally by charging for repair during warranty, but they won't mess with me

Handing this one in and requesting money back, and that will be the end of that

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Solution
EyeT
Cosmic Ray
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Galaxy Ring
Sorry to hear that my experience with Samsung has not always been the best but they did replace my ring it was rather a quick process and they gave me a lack of better words and gift card or credit toward a new ring which completely covered the entire cost of the new ring so basically I went with a different color and I've had this one now for a while and it's been great no issues
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