Yeah so I already put a ticket in but the life support they want a product label for the Galaxy ring and it was not live it wouldn't transfer me over to a live person unless I provided a product label
On my second ring now, the first one got replaced when I sent it in for the second repair, and was down to less than a day - 9 months after purchase.
This one now also is showing battery decay, again after 3 months, and it's now down from 7.5 to 5.5 days. I screenshot every 100% charge, as well as every 0% one. Samsung may be a brutally dishonest company and even acting illegally by charging for repair during warranty, but they won't mess with me
Handing this one in and requesting money back, and that will be the end of that
Sorry to hear that my experience with Samsung has not always been the best but they did replace my ring it was rather a quick process and they gave me a lack of better words and gift card or credit toward a new ring which completely covered the entire cost of the new ring so basically I went with a different color and I've had this one now for a while and it's been great no issues
I am having same issue but I am past the warranty period. After clearing caches on wear app and health app, uninstalling the wear app, restarting my phone, hard reset on the ring and a few other things - Samsung chat advised to send it in and have Samsung diagnose it. The problem I have is that they want me to include a payment of $100 - I am not sure I want to shell out another $100 for this ring. If that was the case I could have just gotten the aura instead
