Hotspot drops every 12 minutes?

[Wendy645]

I use my hotspot as connection for a smart TV in a home I visit with no wifi. I've noticed that for the last few weeks, the hotspot just turns itself off every 12 minutes, like clockwork. I can't find any reason for this, nor an option to stop it. The only thing that works is to plug it into a charger and leave it plugged in, then it doesn't disconnect. But then I can't walk around using my phone, as I prefer to. How can I stop this from happening? Thanks! 😊

[SamsungJoJo]

Have you attempted to reach out to your current service provider recently? The hotspot feature is a carrier-specific feature.

[Wendy645 · Accepted solution]

So it turns out it was a setting under the Hotspot advanced settings, under Timeout! So if anyone else has this issue, check that out! 😊

[SamsungJoJo]

Awesome! I'm glad you were able to resolve your concerns.

[MrQue]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!