Won't get the battery percentage for my galaxy buds 2 Case

[franninjass]

I recently noticed that every time I pair my galaxy buds 2, I no longer get notified on screen the battery percentage of my galaxy buds2 case. Any help?

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand your frustration with the Galaxy Buds 2 not showing the charging case percentage and I would be happy to look into this further for you. Are you pairing your Galaxy Buds 2 through the wearables app?

Have you had an update to your buds recently and have you verified the software is up-to-date?

What type of device are you pairing your Galaxy Buds 2 with?

How long have you been experiencing these symptoms?

[franninjass]

I updated my buds recently and my software is up to date.
The device I am pairing with my buds 2 is the Samsung Galaxy s21 plus.
I have been experiencing this issue for about 3 weeks now.

[Samsung_Moderator]

Thank you for that information. Have you tried uninstalling and re-installing the Galaxy wearables app?

Have you tried resetting your Galaxy Buds 2? Give this link a try for steps to reset your buds: https://www.samsung.com/us/support/troubleshooting/TSG01218103/

[franninjass]

Yes I have tried the mentioned methods to fix the issue, but none of them worked.

[Samsung_Moderator · Accepted solution]

Thank you for following up. As you have tried all the troubleshooting steps available, the next step would be to reach out to our customer service team directly at 1-800-726-7864, so they can remote into your device and see the symptoms you are experiencing.