Galaxy Buds Pro 3, I love them. My first pair starting malfunctioning and I used chat support to troubleshoot and sent in the buds and cradle for repair.
Upon receiving my replaced buds, there was immediate static noise in the left earbud when ANC was on. I tried to troubleshoot and unpair-repair the buds however I could never get past accepting the terms and conditions for the buds. So the new pair is non-functioning, great. I then begin the normal customer service routine to get the sent in.
I will spare some details but here is the situation. The replacement buds S/N does not match what Samsung shows on their end. The warranty on the replacement buds was also not activated, I found that out while trying to repair locally. Text chat tells me after an hour that chat support cannot help. I talk to the repair center, gotta call someone else. Called on a weekend? The department that activates warranties isn't in. I spoke with the repair center last week and she said my shipping label would arrive in 24 hours, it didn't.
I am on call number 7 or 8 with each lasting 40 minutes to an hour. This minor issue has completely melted the capability of ANYONE at chat support on call or text. I've talked to supervisors, repair center people, VIP support... nothing. The agent I was speaking to today suggested making a post so someone at Samsung might help, that's not great.
I just finished up with the VIP chat support and the agent "can't see the product on his end" so he suggested waiting another 24 hours so I can submit the repair myself. This is complete idiocy and the most time I've ever spent on one issue through support.
I will still continue to enjoy Samsung and think if someone at Samsung sees this they should hook it up. Samsung reported over 20 billion dollars in profit last year and the fact no one has been able to look through my account and just send a new pair is very dumb. Samsung support is useless unless the issue is straightforward. USELESS.
Thank you for reaching out. I am sorry to hear you are experiencing these symptoms with your buds and I would be happy to look into this further for you. In order to better assist you, can you please send me a private message with the following information: http://bit.ly/46YZNoi
Thank you for reaching out. I am sorry to hear you are experiencing these symptoms with your buds and I would be happy to look into this further for you. In order to better assist you, can you please send me a private message with the following information: http://bit.ly/46YZNoi
I was just letting the OP know that all is not perfect when it comes to dealing with the Samsung Care Team. As I am going through my own situation currently. We as customers shouldn't have to continuously contact them for follow ups because the Care Team never does. The only help I seem to get is from the wonderful Moderators in the Community!
Thank you for clarifying @Robin621k. I am glad I was able to assist you as well. @Members_0OEyLao can you please reach out to me directly, so I can assist you as well.
