Features are greyed out even when connected

[Munir1986]

Hello everyone

I’m experiencing an issue with my Galaxy Buds2 Pro. When I connect the earbuds to my phone, I can listen normally, so the connection seems fine. However, I am unable to activate any of the main features (such as noise canceling, ambient sound, or touch controls). All these options appear greyed out, even though the earbuds are properly connected.

I would appreciate your help in resolving this issue. Also, I prefer not to perform a factory reset if possible. Is there an alternative solution?

[WillieGook]

Firstly, restart your phone.
Make sure that your Members app is updated to the latest version.
Clear cache in the app.
If none of these work,you may have to reset your earbuds.

[Munir1986]

Thank you for your suggestion. Unfortunately, I am unable to perform a factory reset.The earbuds are new, but I didn’t get the green light indicating they’re ready to use. I’ve tried pressing both earbuds, but they still don’t work.

Do you have any advice on what might be causing this issue or how I can fix it?

I appreciate your help

[WillieGook]

Go to your Members Application. Go to "help " at the bottom right. On this page,it should say Device
Diagnostic. Look under the "blue" button to see if the name of your device is present. If not,you may have to uninstall the Members application, and then reinstall it. Good luck!

[PeteBm]

Did you find an answer for this?  I have exactly the same problem

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand the importance of being able to use all the futures for our devices. In order to better assist you, what type of device are you pairing your Galaxy Buds 2 pro with?

[joseyalico]

I'm having the same issue in a Honor Magic 6 Pro. Android updated to latest version (same as galaxy wearable, ad Galaxy Buds2 pro manager. please help.

[joseyalico]

@Samsung_Moderator any ideas?

[Samsung_Moderator]

Thank you for following up. Do you know what version on Android your Honor Magic 6 Pro is running on?

[PeteBm]

The question seems to be - are they genuine Samsung buds?  Have you tried pairing them with another device?
The giveaway for me is the lack of the word Samsung across the lid of the charger case (all the other packaging was  correct)  and, tbh, the cheapness of them on Ebay.  However, they work well enough - even without ANC and all the other features - to be perfectly usable.